Canon Expands Customer-First Solutions with New Service Training Lab
During the thINK Ahead 2025 Canon inkjet users conference, attendees got an exclusive first look at something really exciting—the new Service Training Lab at our Boca Raton facility. The questions they asked during a tour of the lab told us we’re onto something big:
“How can we reduce downtime?”
“What if our team could handle more maintenance tasks?”
“How do we keep skilled operators when everyone’s competing for talent?”
Their interest also confirmed that uptime isn’t just important to our customers—it’s crucial. And traditional service models don’t always give businesses the control they need to maximize productivity and talent.
That’s exactly why we built this state-of-the-art Service Training Lab as a customer-first solution. Canon inkjet press operators can learn directly from factory-certified experts during three distinct programs designed to fit specific needs.
Operator Pro+ Program: Trains experienced operators to perform preventive maintenance on their schedule, not ours.
Customer Technician Program: Equips print shop employees to independently handle common service issues with on-site parts kits, dedicated help desk support, and local service backup.
Self-Maintenance Program: Transforms our customers’ facilities into customized service centers where staff members receive the same comprehensive training Canon Service Technicians receive.
But the real value isn’t just operational—it’s strategic. These programs create clear growth tracks for operators, helping with labor retention while giving businesses unprecedented control over their service needs.
We’re excited about this opportunity to help our customers succeed in new ways, and we hope this innovative initiative sparks some “aha!” moments for businesses across the industry looking to gain more control over uptime and retention.
Take a video tour of the new Service Training Lab to see these programs in action.
